FAQ

i How do I use your service?
II What device do I need to use to make calls?
III How can I make payment to start your service?
IIII How do I check my account information?
V Is there any expiration date for my account?
VI Is there any month fee I have to pay to use your service?
VII Are there any hidden charges to use your service?
VIII Will you sell or share my information with other companies?
IX Where can I find support if I need any?
X What do I choose Arbil Net?
XI Do I have to pay a connection fee?
XII If I want to do a cancellation will I have to pay any fee?
XIII Do I have to sign an Annual Contract?
XIV How can I test your Quality?
XV Do I have to pay anything for testing your route ?
XVI If I haven't made any calls for a month, will I still be charged ?
XVII Can I view my billing history ?
XVIII Will I be charged for calls that are not connected?
XIX What is the minimum payment required for a wholesale account ?
XX If I have any problem with your route how can I contact you.?

How do I use your service?
Contact our Tech 24/7 at MSN support@arbil.net and request for a test account. They will help you for a test accout for testing
What device do I need to use to make calls?
You can call from any voip devices like ATA, Gateway and softphone

How can I make payment to start your service?
There are two different payment options for our A-Z customers Direct deposit and Wire Transfer Details of payment methods

How do I check my account information?
You can check your account information and CDR on our CRM website

Is there any expiration date for my account?
There is no expiration date set for this service.
Is there any month fee I have to pay to use your service?
No, there is no monthly fee for using our service.
Are there any hidden charges to use your service?
No, there are no hidden charges for our service.
Will you sell or share my information with other companies?
No. All information you submit will be kept strictly confidential. We also take extra measures to protect your sensitive information by restricting access and encrypting your sensitive personal data.
Where can I find support if I need any ?
We give 24/7 support on online chat, msn chat and we configure your VOIP device or ATA or dialer for you.
Why do I chooseArbil Net?
There are hundreds of other companies offer retail services, but we offer premium quality at affordable rates.

We have 24/7 helpdesk support which nobody else offers.

We give free technical support to configure your VOIP device and to make test calls, which no other company offers.
Do I have to pay a connection fee?
No. there is no connection fee for using our service
If I want to do a cancellation will I have to pay any fee?
No. If you want to cancel the service, you don’t have to pay any cancellation fee.
Do I have to sign an Annual Contract?
No. When you use our service , you don’t have to sign an annual contract.
How can I test your Quality?
We give test account for our customers for testing the route.
Do I have to pay anything for testing your route ?
No.You don”t have to pay anything for testing our route.we can give test account for $1
If I haven't made any calls for a month, will I still be charged ?
No.You will not be charged for any calls.
Can I view my billing history ?
Yes, you can see your billing history on CRM website using your username and password or pin.
Will I be charged for calls that are not connected?
You should not be charged for non-connected calls. In the unlikely event that you are ever charged for non-connected calls we will be more than happy to refund you the amount.
What is the minimum payment required for a wholesale account ?
For a wholesale account the minimum required payment is $500
If I have any problem with your route how can I contact you.?
Our support team will be online 24/7, So they will help you, or you send e-mail to our support team.